Coach Lead Supervisor
- Location
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21–30/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 21, 2026
About Coach
Coach is a global American fashion house known for luxury leather goods and accessories, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, modern design, and an inclusive, creative workplace culture driven by customer-centric retail and brand storytelling.
Coach is hiring a Lead Supervisor in Richmond, British Columbia — lead the store team to exceed sales targets and deliver exceptional client experiences.
Role & Responsibilities
- Provide visible leadership on the sales floor to drive sales performance and deliver an exceptional client experience.
- Act as a Brand Ambassador, embodying Coach values and advancing brand awareness and merchandising standards.
- Lead the implementation of company initiatives and ensure day-to-day store operations run smoothly and compliantly.
- Analyze sales data and trends to recommend actions that improve store performance and meet KPIs.
- Recruit, interview, train and develop store team members; conduct performance evaluations and deliver actionable feedback.
- Coach staff on clienteling strategies to build long-term customer relationships and maximize lifetime value.
- Support HR-related matters and conflict resolution for the team and district in the absence of senior leadership.
- Enforce company policies, store operational procedures and health & safety standards.
Qualifications
- Minimum 1 year of experience managing a competitive retail environment at a lead/supervisor level.
- Proven ability to lead, coach and develop sales teams to achieve measurable results.
- Strong commercial acumen with experience interpreting sales metrics and translating them into tactical plans.
- Excellent interpersonal, conflict-resolution and clienteling skills.
- Ability to bend, reach, climb and regularly lift at least 25 lbs (occasionally up to 50 lbs).
- Demonstrated alignment with core competencies: courage, creativity, customer focus, dealing with ambiguity, drive for results, interpersonal savvy, and rapid learning.
Skills
Experience
At least 1 year of supervisory experience in a competitive retail environment, with demonstrated success in driving sales and developing teams.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in Richmond, British Columbia, Canada, with easy access to Vancouver.
Compensation
The base compensation for this position ranges from CAD 21 to CAD 30 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach operates within the Tapestry family and promotes an inclusive, collaborative culture focused on creativity, customer obsession and professional development. Employees are encouraged to take initiative, experiment and grow within a supportive global brand environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Team Lead», «Senior Sales Advisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.