Coach Lead Supervisor
Coach in Queenstown, MD seeks a Part-time Lead Supervisor to lead sales, coach teams and elevate client experience.
Overview
Coach is a New York–born luxury fashion house renowned for its leather goods and modern American aesthetic. As part of the Tapestry portfolio, Coach operates within a multi-brand luxury group and emphasizes design-led product, craftsmanship, and an inclusive brand ethos under a strong creative direction.
Role & Responsibilities
- Provide visible leadership on the sales floor to drive attainment of store KPIs and deliver an exceptional customer experience.
- Act as a Brand Ambassador, modelling Coach values and elevating brand awareness through daily interactions and merchandising execution.
- Implement corporate initiatives and ensure smooth day-to-day store operations, including adherence to company policies and operational procedures.
- Recruit, interview and participate in onboarding; deliver performance evaluations and high-level training to develop individual and team capability.
- Monitor and analyze sales data and trends, make actionable recommendations to improve store performance and coach team members to meet business goals.
- Foster an inclusive, collaborative environment; provide constructive feedback and hold team members accountable to targets and standards.
- Drive clienteling strategies to build long-term customer relationships and mentor staff in client retention and upsell techniques.
- Provide HR support and conflict-resolution assistance in the absence of senior leadership.
Qualifications
- Minimum of 1+ years' experience managing a competitive retail space at a Lead Supervisor or equivalent level.
- Demonstrated leadership capability with experience coaching, developing and holding retail teams accountable to performance goals.
- Ability to perform physical tasks associated with retail operations: regularly lift 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and manoeuvre sales floor and stockroom.
- Proven aptitude for analyzing sales data and translating insight into operational or coaching initiatives.
Skills
Experience
At least 1 year of equivalent experience in a competitive retail environment at the Lead Supervisor level with demonstrated success driving sales and developing teams.
Education
High school diploma or equivalent required; post-secondary credential in retail management, fashion, or business preferred.
Workplace
The successful candidate will be located in Queenstown, Maryland, USA, with easy access to Baltimore. 3 luxury roles are listed in Queenstown on Cerulean, 1 posted in the last 48 hours. Across the Maryland region, Cerulean lists 15 open positions — 5 listed in the past two days. Cerulean currently advertises 3.587 open roles in USA, including 170 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a creative, design-driven workplace rooted in craft and modern American style. As part of Tapestry, the brand emphasizes inclusion, equity and development, encouraging employees to bring curiosity and a growth mindset to both people and business challenges.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Lead», «Retail Lead Supervisor», «Store Lead», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.