Coach Lead Supervisor

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Employment Full-Time
Seniority Lead
Posted Mar 1, 2026

Join Coach in Pittsburgh as a Lead Supervisor. Drive sales and operational success in a luxury retail environment. Apply now!

Overview

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring and beautiful products. As part of the Tapestry portfolio, a global house of brands, Coach embodies a spirit of inclusivity and innovation, driven by the visionary leadership of Creative Director Stuart Vevers. Tapestry is dedicated to pushing the boundaries of possibility, fostering an environment of unwavering optimism and creativity.

Role & Responsibilities

  • Understand organizational objectives and collaborate with Store and Assistant Store Managers to align decisions with company priorities and values.
  • Model and develop team to meet Coach's selling and service expectations.
  • Implement sales strategies and initiatives across all categories.
  • Adapt store business strategies and personal selling techniques to enhance store and financial results.
  • Leverage floor supervisor responsibilities to achieve strong metrics and drive team selling.
  • Maximize clienteling strategy in partnership with management to achieve business goals.
  • Serve as a personal fashion advisor to build credibility and trust with team and customers.
  • Act as a brand ambassador in the local market to drive brand loyalty and business.
  • Resolve customer issues with a solution-oriented approach, partnering with management as needed.
  • Coach, develop, and motivate the team to meet goals and utilize company tools.
  • Manage daily operational tasks according to Coach standards and adapt to business needs.
  • Maintain interior and exterior upkeep of the store in partnership with the corporate office.
  • Utilize retail systems and reporting tools to make informed decisions.
  • Adhere to all applicable retail policies and procedures.

Qualifications

  • 1-3 years of previous retail experience, preferably in a luxury retail service environment.
  • Current knowledge of fashion trends and competition in the marketplace.

Skills

Drive for Results Customer Focus Creativity Interpersonal Savvy Learning on The Fly Perseverance Dealing with Ambiguity Strategic Agility Building Effective Teams Managerial Courage

Experience

1-3 years of experience in retail, with a preference for luxury retail service environments.

Education

High school diploma or equivalent; college degree preferred.

Workplace

The successful candidate will be located in Pittsburgh, Pennsylvania, USA, with easy access to Pittsburgh. 3 luxury roles are listed in Pittsburgh on Cerulean, 1 posted in the last 48 hours. Across the Pennsylvania region, Cerulean lists 46 open positions — 4 listed in the past two days. Cerulean currently advertises 3.521 open roles in USA, including 124 added in the last 48 hours.

Compensation

Base pay range from $16.00 to $24.75 per hour. Compliance with minimum wage requirements and applicable pay laws.

Benefits

Eligible employees receive health benefits, life and disability insurance, 401(k) savings plan, paid time off, product discounts, and incentive compensation.

Culture

Coach fosters a culture of inclusivity, innovation, and optimism. As part of the Tapestry family, the company is committed to hiring and developing the best talent, making employment decisions based on qualifications and merit, without regard to legally-recognized protected characteristics.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.