Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach seeks a Lead Supervisor to oversee retail operations and drive sales performance at its Park City location. This leadership role requires managing a sales team, implementing brand initiatives, executing strategic business plans to meet store KPIs, and fostering an inclusive, high-performance culture. The Lead Supervisor will maintain a strong sales floor presence, mentor team members, and deliver exceptional customer experiences while ensuring compliance with Company policies and operational procedures.

Role & Responsibilities

• Maintain strong leadership presence on sales floor to achieve sales targets and deliver exceptional customer experiences
• Serve as Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of Company initiatives and support full operation of the business
• Monitor and analyze sales data to identify trends and make recommendations to enhance store performance
• Support recruiting, interviewing, performance evaluation, and training of retail staff
• Provide feedback and guidance to improve individual performance and hold team accountable for achieving business goals
• Enforce compliance with Company policies and store operational procedures
• Create customer-centric culture prioritizing customer satisfaction and mentor team on clienteling strategy
• Provide HR and conflict resolution support to team members
• Execute innovative strategies for exceptional customer experiences for internal and external partners

Qualifications

• 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
• Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrated competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly
• For People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams

Skills

Experience

1+ years of equivalent leadership experience managing competitive retail space at the Lead Supervisor level or similar supervisory capacity in a fast-paced retail environment.

Education

High school diploma or equivalent; additional retail management training or certification preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.