Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Embody Coach values and serve as a brand ambassador to increase brand awareness
• Lead implementation of company initiatives and support full store operations
• Establish trust, maintain integrity, and foster collaboration to promote a fair, positive, and inclusive team environment
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
• Support recruiting, interviewing, performance evaluation, and training of store staff
• Provide feedback and guidance to improve individual and team performance while holding staff accountable for business goals
• Adhere to and enforce team compliance with company policies, procedures, and store operational standards
• Assist in executing innovative strategies for exceptional customer experiences with both internal and external partners
• Create a customer-centric culture that prioritizes satisfaction and mentor the team on clienteling strategy to build long-term customer relationships
• Provide HR and conflict resolution support to the team and district in the absence of other leadership
• Champion company resources to support a healthy work environment
• Maintain a growth mindset for business and personal development initiatives

Qualifications

• Minimum 1+ years of equivalent experience managing competitive retail environments at the lead supervisor level or equivalent
• Ability to bend, reach, and stretch; lift, carry, and move at least 25 pounds regularly and up to 50 pounds when necessary

Skills

Experience

1+ years of equivalent experience managing competitive retail space at the lead supervisor level

Workplace

Compensation

The base compensation for this position ranges from EUR 27,000 to EUR 45,000 per annum.

Benefits

1 paid volunteering day per year with opportunities to volunteer on global projects, learning and development opportunities through Ambassador Programme, regular social events, employee resource groups and regional inclusion councils, attractive employee discount, compelling incentive programme, internal mobility and career progression opportunities

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.