Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 22, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor position in Oxon Hill, Maryland. Lead retail operations, drive sales, and build high-performing teams. Full-time, $17–$27.75/hr.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
- Serve as Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operations of the business
- Establish trust and maintain integrity to support an environment of collaboration and inclusive culture within the store
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving personal and business goals
- Adhere to and enforce team compliance of company policies, procedures, and store operational guidelines
- Create customer-centric culture prioritizing customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership
- Champion company resources to support a healthy work environment
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally
- Demonstrated ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom
- Strong understanding of retail operations and customer service excellence
- Proven ability to build and lead high-performing teams
- Competency in courage, creativity, customer focus, and drive for results
- Strategic agility and forward-thinking mindset
- Proficiency in developing direct reports and building effective teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level or similar retail leadership position.
Education
High school diploma or equivalent; retail management experience may substitute for formal education requirements.
Workplace
This position is based in Oxon Hill, Maryland, USA, within easy reach of Washington, D.C..
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager I», «Retail Operations Supervisor», «Sales Floor Leader», «Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.