Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Lead Supervisor to maintain strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The role combines brand ambassadorship with operational leadership, encompassing team development, customer-centric strategies, and compliance management. Candidates must possess at least one year of equivalent experience managing competitive retail space at a lead supervisor level and be able to lift and carry items up to 50 pounds occasionally.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and serve as a Brand Ambassador to increase brand awareness
- Lead implementation of company initiatives and support full operations of the store business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience and drive results
- Support recruiting, interviewing, performance evaluation, and high-level training of team members
- Provide feedback and guidance to improve individual performance and hold team accountable for achieving goals
- Enforce company policies, procedures, and store operational compliance standards
- Assist in executing innovative strategies for exceptional customer experiences with internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
- Demonstrated ability to lift and carry at least 25 pounds regularly, up to 50 pounds occasionally
- Demonstrated ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Proficiency in the competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
- For People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor or comparable level
Workplace
This position is based in Orlando, Florida, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Retail Floor Supervisor», «Store Manager - Entry Level», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.