Coach Lead Supervisor
- Location
- Niagara-on-the-LakeOntarioCanada
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $20.50–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 17, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I position in Niagara-on-the-Lake, Ontario—retail leadership role overseeing sales floor operations and team development.
Role & Responsibilities
- Maintain strong leadership presence on sales floor and achieve sales targets while delivering exceptional customer experience
- Embody Coach values and brand standards; increase brand awareness and implement company initiatives
- Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store operations
- Recruit, interview, train, and evaluate store team members; provide feedback and coaching to improve individual and team performance
- Establish trust and maintain integrity to promote fair, positive, and inclusive workplace culture
- Execute forward-planned strategies aligned with leadership initiatives, store goals, and KPIs
- Create customer-centric culture; mentor team on clienteling strategies to build long-term customer relationships
- Ensure team compliance with company policies, procedures, and store operations standards
- Provide HR support and conflict resolution to team members and support district operations in absence of management
Qualifications
- 1+ years of equivalent supervisory experience managing competitive retail space
- Ability to lift, carry, and move 25 pounds regularly; occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds
- Ability to bend, kneel, climb, and maneuver sales floor and stockroom
- Strong business acumen and sales performance management skills
- Excellent interpersonal and communication abilities
Skills
Experience
1+ years of supervisory experience in competitive retail environments at the lead supervisor level or equivalent
Education
High school diploma or equivalent
Workplace
This position is based in Niagara-on-the-Lake, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 20.50 to CAD 28 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Supervisor», «Sales Floor Leader», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.