Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
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Coach in New York City seeks a Lead Supervisor to lead the store team, drive sales and deliver luxury client experiences.

Overview

Coach is a luxury American accessories and lifestyle brand known for its leather goods and contemporary approach to craftsmanship. As part of the Tapestry group, Coach combines heritage New York design with global retail operations and an emphasis on elevated client service and product quality.

Role & Responsibilities

  • Supervise and motivate the store sales team to achieve individual and store sales targets and KPIs.
  • Deliver an exceptional, high-touch clienteling experience; develop and maintain lasting client relationships.
  • Coach, train and mentor sales associates on product knowledge, selling techniques and clienteling tools.
  • Oversee daily floor operations including visual merchandising standards, inventory management and stock replenishment.
  • Manage cash handling, POS transactions and end-of-day reconciliation with accuracy and compliance.
  • Assist the store manager with staff scheduling, shift coordination, opening and closing procedures.
  • Enforce loss-prevention protocols and escalate customer or operational issues as necessary.

Qualifications

  • Demonstrable leadership experience in retail, with prior responsibility for supervising or coaching a sales team.
  • Proven track record of meeting or exceeding sales targets in a premium or luxury retail environment.
  • Excellent interpersonal and communication skills with a professional, client-centric manner.
  • Flexible availability, including evenings, weekends and holidays as required by store operations.
  • Right to work in the hiring country and ability to perform standing and retail floor duties for full shifts.

Skills

Clienteling Visual merchandising Cash handling and POS operation Team coaching and performance management Inventory control and stock replenishment Loss prevention Sales forecasting and KPI monitoring Scheduling

Experience

Typically requires 2–4 years of retail experience with at least 1 year in a supervisory or lead role, preferably within luxury, premium, or specialty retail.

Education

High school diploma or equivalent required; college coursework or a degree in business, fashion or a related field preferred.

Workplace

This position is based in New York City, New York, USA. Cerulean lists 39 open roles in New York City, including 11 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client-focused, collaborative retail culture grounded in craftsmanship and design. Employees operate in a fast-paced, performance-driven environment that values professional development, product expertise and attentive client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.