Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I at Hudson Yards, New York. Drive retail excellence, lead high-performing teams, and achieve sales targets. $17.00–$27.75/hr, full-time.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Establish trust, maintain integrity, and support an environment of collaboration within the store to promote a fair, positive, and inclusive culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and training as needed
- Provide feedback and guidance to improve individual performance at all levels and hold the team accountable for business goals
- Adhere to and enforce team compliance of company policies, procedures, and store operational protocols
- Assist in executing innovative strategies for exceptional customer experiences with both internal and external partners
- Create a customer-centric culture by mentoring the team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to the team and district in the absence of leadership
- Champion company resources to support a healthy work environment
- Maintain a growth mindset for business and personal development initiatives
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Ability to climb, bend, kneel, and maneuver the sales floor and stockroom
- Ability to bend, reach, and stretch to perform job duties
- Must embody Coach core competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
- For people managers: Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Lead», «Sales Floor Supervisor», «Brand Leadership Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.