Coach Lead Supervisor
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 5, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor II role at Hudson Yards, New York. Drive sales, lead teams, and deliver exceptional customer experiences in luxury retail.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Establish trust, maintain integrity, and support an environment of collaboration within store and throughout the organization
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving individual and business goals
- Adhere to and enforce team compliance of company policies and procedures
- Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated courage in providing direct, actionable feedback
- Strong creativity and problem-solving abilities
- Dedication to customer focus and internal/external relationship building
- Ability to deal effectively with ambiguity and change
- Drive for results and consistent top performance
- Strong interpersonal skills and diplomacy
- Rapid learning ability and openness to change
- Strategic agility and forward-thinking perspective
- Ability to develop direct reports and build effective teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level or comparable leadership role in a fast-paced retail environment.
Education
High school diploma or equivalent required; associate's degree or higher preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Operations Lead», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.