Coach Lead Supervisor
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- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand within Tapestry, Inc., known for contemporary leather goods and elevated American design. As part of the Tapestry group, the brand emphasizes craftsmanship, a premium client experience and a retail culture that balances commercial rigor with creative expression.
Coach in New York City seeks a Lead Supervisor to lead store operations, coach sales teams and deliver exceptional client experiences.
Role & Responsibilities
- Lead daily store operations and ensure adherence to Coach visual merchandising and brand standards.
- Drive sales performance through proactive clienteling, floor engagement and execution of promotional initiatives.
- Coach, mentor and develop sales associates to achieve individual and team targets; conduct on-floor training and performance feedback.
- Manage opening/closing procedures, cash handling and basic administrative reporting.
- Oversee inventory control, stock replenishment and loss-prevention procedures.
- Collaborate with store management to analyse KPIs, implement action plans and optimise customer conversion.
- Ensure exceptional client experience by resolving escalated customer enquiries and maintaining a welcoming store environment.
Qualifications
- Proven supervisory experience in a retail environment, preferably within luxury fashion or premium accessories.
- Demonstrated ability to coach and develop frontline sales teams to consistently meet sales targets.
- Strong commercial acumen with experience using sales KPIs to drive performance.
- Reliable, flexible availability including evenings, weekends and holidays as required by retail operations.
- Excellent interpersonal and communication skills; professional appearance consistent with brand standards.
Skills
Experience
Typically 3+ years of retail experience with at least 1–2 years in a supervisory or lead role, ideally within a luxury or premium retail brand.
Education
High school diploma or equivalent required; vocational or tertiary education in retail management, fashion merchandising or a related field is preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach cultivates a client-focused, design-driven retail environment where collaboration and personal development are encouraged. The brand blends commercial discipline with creative sensibility, offering a fast-paced workplace that values craftsmanship, authenticity and elevated service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Floor Supervisor», «Sales Floor Lead», «Assistant Store Manager», «Floor Supervisor», «Store Sales Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.