Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and accessories and is part of the Tapestry, Inc. group. As an employer, Coach operates a global retail network emphasising craftsmanship, elevated client service and brand storytelling, offering fast-paced retail roles that blend commercial discipline with creative visual merchandising.
Coach Lead Supervisor I in New York, NY — retail leadership role overseeing sales, client service and visual merchandising at Coach.
Role & Responsibilities
- Lead daily store operations, including opening/closing procedures, cash handling and register reconciliation to maintain operational integrity.
- Drive sales performance and achieve store KPIs through coaching, on-floor leadership and timely execution of promotional initiatives.
- Coach, develop and motivate a high-performing sales team; conduct regular performance feedback, one-on-ones and training to elevate clienteling and product knowledge.
- Own visual merchandising standards and implement floor sets to maximise product presentation and conversion.
- Manage inventory processes, including stock transfers, receiving, cycle counts and shrink prevention in partnership with loss-prevention protocols.
- Deliver exemplary client service and escalate complex client issues to ensure retention and brand advocacy.
- Create and manage staff schedules to align coverage with business needs while controlling labour costs.
- Collaborate with store management and corporate teams on local execution of brand initiatives, events and product launches.
Qualifications
- Proven supervisory experience in retail, preferably within a premium or luxury fashion brand.
- Demonstrated track record of meeting or exceeding sales targets and KPIs.
- Strong leadership and people-development skills with the ability to coach sales associates to higher performance.
- Excellent communication skills and professional presentation standards appropriate for a luxury retail environment.
- Flexible availability including weekends, evenings and peak retail periods.
Skills
Experience
Typically requires several years of retail selling experience with at least one year in a supervisory or lead role, ideally within a premium or luxury fashion retailer and with demonstrable results in developing teams and driving sales.
Education
High school diploma or equivalent required; post-secondary education in retail management, business or fashion preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a brand-led, client-focused retail culture that values craftsmanship, ambition and polished service. Employees operate in an energetic, results-oriented environment where development, mentorship and attention to detail are prioritised.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Retail Supervisor», «Store Supervisor», «Senior Sales Supervisor», «Retail Team Lead», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.