Coach Lead Supervisor

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach Lead Supervisor I in New York, NY — retail leadership role overseeing sales, client service and visual merchandising at Coach.

Overview

Coach is an American luxury fashion house known for its leather goods and accessories and is part of the Tapestry, Inc. group. As an employer, Coach operates a global retail network emphasising craftsmanship, elevated client service and brand storytelling, offering fast-paced retail roles that blend commercial discipline with creative visual merchandising.

Role & Responsibilities

  • Lead daily store operations, including opening/closing procedures, cash handling and register reconciliation to maintain operational integrity.
  • Drive sales performance and achieve store KPIs through coaching, on-floor leadership and timely execution of promotional initiatives.
  • Coach, develop and motivate a high-performing sales team; conduct regular performance feedback, one-on-ones and training to elevate clienteling and product knowledge.
  • Own visual merchandising standards and implement floor sets to maximise product presentation and conversion.
  • Manage inventory processes, including stock transfers, receiving, cycle counts and shrink prevention in partnership with loss-prevention protocols.
  • Deliver exemplary client service and escalate complex client issues to ensure retention and brand advocacy.
  • Create and manage staff schedules to align coverage with business needs while controlling labour costs.
  • Collaborate with store management and corporate teams on local execution of brand initiatives, events and product launches.

Qualifications

  • Proven supervisory experience in retail, preferably within a premium or luxury fashion brand.
  • Demonstrated track record of meeting or exceeding sales targets and KPIs.
  • Strong leadership and people-development skills with the ability to coach sales associates to higher performance.
  • Excellent communication skills and professional presentation standards appropriate for a luxury retail environment.
  • Flexible availability including weekends, evenings and peak retail periods.

Skills

Team leadership Clienteling Visual merchandising Inventory management Loss prevention Sales forecasting and KPI management Cash handling and register reconciliation Coaching and performance development Exceptional client service

Experience

Typically requires several years of retail selling experience with at least one year in a supervisory or lead role, ideally within a premium or luxury fashion retailer and with demonstrable results in developing teams and driving sales.

Education

High school diploma or equivalent required; post-secondary education in retail management, business or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a brand-led, client-focused retail culture that values craftsmanship, ambition and polished service. Employees operate in an energetic, results-oriented environment where development, mentorship and attention to detail are prioritised.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.