Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for premium leather goods and contemporary accessories. The brand operates globally and is part of Tapestry, Inc., a family of luxury and lifestyle brands. Coach emphasizes craftsmanship, modern design and a boutique retail experience.
Coach, a globally recognized fashion house specializing in luxury leather goods and accessories, seeks a Lead Supervisor to oversee store operations and drive sales performance at its Houston location. This role combines hands-on sales floor leadership with team development and operational management, requiring the candidate to embody Coach's brand values while achieving sales targets and fostering an inclusive, high-performing retail environment.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a brand ambassador embodying Coach values and increasing brand awareness throughout the store
- Lead implementation of company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Recruit, interview, and conduct performance evaluations and training for store team members
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving personal and business goals
- Establish trust and maintain integrity to support an inclusive, collaborative team culture
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of senior leadership
- Ensure team compliance with company policies, procedures, and store operational protocols
Qualifications
- Minimum 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level or higher
- Ability to lift at least 25 pounds regularly, up to 50 pounds occasionally
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Ability to bend, reach, stretch, and carry product, cartons, props, or fixtures
- Demonstrated ability to build and lead high-performing retail teams
- Strong business acumen and sales orientation
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level. Candidates should demonstrate a proven track record of achieving sales targets, leading teams, and delivering exceptional customer experiences in a luxury retail environment.
Education
High school diploma or equivalent; further retail management education or certifications preferred.
Workplace
This position is based in Houston, Texas, USA.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a client-centric, design-minded retail culture rooted in craftsmanship and modern luxury. Teams operate with a collaborative, high-performance ethos that values coaching, professional development and delivering elevated service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Assistant Store Manager», «Senior Sales Lead», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.