Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for premium leather goods and contemporary accessories. The brand operates globally and is part of Tapestry, Inc., a family of luxury and lifestyle brands. Coach emphasizes craftsmanship, modern design and a boutique retail experience.
Coach Lead Supervisor in New York, NY — Lead in-store sales, clienteling and team coaching for the Coach boutique.
Role & Responsibilities
- Lead daily store operations on the sales floor, ensuring standards for visual merchandising, client experience and operational compliance are consistently met.
- Coach, develop and mentor sales associates through one-on-one feedback, in-store training and performance reviews to maximize individual and team results.
- Drive sales and KPI achievement through active selling, clienteling, and by executing promotional initiatives and client events.
- Manage inventory activities including receiving, stock replenishment, cycle counts and shrink prevention in collaboration with the store management team.
- Resolve complex client escalations with discretion and professionalism, safeguarding brand reputation and fostering long-term relationships.
- Collaborate with management to analyze sales performance, forecast demand and implement corrective actions to optimize store performance.
Qualifications
- Proven supervisory experience in luxury or premium retail (preferably in leather goods, accessories or apparel).
- Demonstrated ability to coach and motivate frontline sales teams to achieve sales targets and service KPIs.
- Strong commercial acumen with experience managing inventory, loss prevention and executing visual merchandising standards.
- Excellent interpersonal and communication skills; capable of building rapport with high-net-worth clients and internal stakeholders.
- Flexible availability including weekends and peak retail periods.
Skills
Experience
Typically 3+ years in retail sales with at least 1–2 years in a supervisory or lead capacity within a luxury or premium retail environment. Proven track record of driving sales and developing frontline talent.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-centric, design-minded retail culture rooted in craftsmanship and modern luxury. Teams operate with a collaborative, high-performance ethos that values coaching, professional development and delivering elevated service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead Supervisor», «Boutique Lead», «Senior Sales Supervisor», «Retail Floor Supervisor», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.