Coach Lead Supervisor

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Seniority Supervisor
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Coach Lead Supervisor in New York, NY — Lead in-store sales, clienteling and team coaching for the Coach boutique.

Overview

Coach is an American luxury fashion house known for premium leather goods and contemporary accessories. The brand operates globally and is part of Tapestry, Inc., a family of luxury and lifestyle brands. Coach emphasizes craftsmanship, modern design and a boutique retail experience.

Role & Responsibilities

  • Lead daily store operations on the sales floor, ensuring standards for visual merchandising, client experience and operational compliance are consistently met.
  • Coach, develop and mentor sales associates through one-on-one feedback, in-store training and performance reviews to maximize individual and team results.
  • Drive sales and KPI achievement through active selling, clienteling, and by executing promotional initiatives and client events.
  • Manage inventory activities including receiving, stock replenishment, cycle counts and shrink prevention in collaboration with the store management team.
  • Resolve complex client escalations with discretion and professionalism, safeguarding brand reputation and fostering long-term relationships.
  • Collaborate with management to analyze sales performance, forecast demand and implement corrective actions to optimize store performance.

Qualifications

  • Proven supervisory experience in luxury or premium retail (preferably in leather goods, accessories or apparel).
  • Demonstrated ability to coach and motivate frontline sales teams to achieve sales targets and service KPIs.
  • Strong commercial acumen with experience managing inventory, loss prevention and executing visual merchandising standards.
  • Excellent interpersonal and communication skills; capable of building rapport with high-net-worth clients and internal stakeholders.
  • Flexible availability including weekends and peak retail periods.

Skills

Clienteling Visual merchandising Inventory management Loss prevention Sales coaching and development Point-of-sale (POS) operations KPI-driven sales leadership Conflict resolution

Experience

Typically 3+ years in retail sales with at least 1–2 years in a supervisory or lead capacity within a luxury or premium retail environment. Proven track record of driving sales and developing frontline talent.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, design-minded retail culture rooted in craftsmanship and modern luxury. Teams operate with a collaborative, high-performance ethos that values coaching, professional development and delivering elevated service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.