Coach Lead Supervisor

Location
Seniority Supervisor
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Coach Lead Supervisor in New York — oversee store operations, lead sales teams and deliver elevated client experiences for Coach in New York, NY.

Overview

Coach is an American luxury fashion house known for its heritage leather goods and contemporary ready-to-wear accessories. Operated under the Tapestry, Inc. umbrella, Coach blends craftsmanship with modern design and maintains an international retail network focused on elevated client experiences and brand stewardship.

Role & Responsibilities

  • Lead daily store operations to achieve sales, conversion and profitability targets while maintaining luxury brand standards.
  • Coach, develop and schedule sales staff; drive individual and team performance through ongoing feedback and training.
  • Deliver exceptional clienteling and personalized service to build long-term client relationships and loyalty.
  • Oversee merchandising, visual standards and store presentation to ensure consistency with seasonal directives and brand guidelines.
  • Manage cash handling, POS transactions, opening/closing procedures and store-level administrative duties.
  • Monitor inventory, assist with stock management, recepting and loss-prevention protocols; coordinate with leadership on replenishment.
  • Support store manager in executing promotional initiatives, events and KPI reporting; act as manager on duty when required.

Qualifications

  • Proven supervisory experience in retail, preferably within a premium or luxury fashion brand.
  • Track record of meeting or exceeding sales targets and driving team performance.
  • Strong interpersonal skills with demonstrated ability to coach and develop frontline talent.
  • Sound judgment in cash handling, inventory control and loss-prevention practices.
  • Flexible availability including weekends, evenings and holidays as required by store operations.

Skills

Clienteling Visual merchandising Inventory control Cash handling Loss prevention Team leadership Coaching and development Sales analysis POS systems

Experience

Typically 2+ years of retail supervisory or team-lead experience, with preference for candidates who have worked in luxury or premium fashion environments and who can demonstrate consistent achievement of sales and service KPIs.

Education

High school diploma or equivalent; retail management or fashion-related coursework preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes craftsmanship, attention to detail and elevated client service across its global retail network. The working culture blends commercial discipline with creative energy, offering frontline teams opportunities for professional development within a globally recognized luxury house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.