Coach Lead Supervisor
- Location
- Michigan City Indiana USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for its leather craftsmanship and contemporary design. The label is part of Tapestry, Inc., a global house of modern luxury brands, and operates an extensive retail network that emphasizes elevated client service, visual standards and product quality.
Coach seeks a Lead Supervisor to maintain strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The ideal candidate will embody Coach values, drive brand awareness, implement company initiatives, and lead a team in a competitive retail environment. This role requires demonstrated expertise in retail operations, team development, and customer-centric strategies to execute forward-planned business goals and key performance indicators.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness across the customer base
- Lead implementation of company initiatives and support full operational function of the store
- Establish trust, maintain integrity, and foster an inclusive culture of collaboration within the store and organization
- Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store performance
- Implement individualized team development strategies to increase overall customer experience and engagement
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Support recruiting, interviewing, performance evaluation, and high-level training of store team members
- Provide feedback and guidance to improve individual performance at all levels; hold team accountable for achieving individual and business goals
- Enforce team compliance with company policies, procedures, and store operational protocols
- Execute innovative strategies for exceptional customer experiences with both internal and external partners
- Mentor team on clienteling strategy to build long-term customer relationships aligned with business goals
- Provide HR and conflict resolution support to team and district leadership in their absence
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or higher
- Demonstrated ability to lead and inspire retail teams in a high-performing environment
- Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
- Strong business acumen and sales orientation with proven track record of exceeding targets
- Proficiency in sales data analysis and performance metrics interpretation
- Excellent interpersonal and communication skills
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level. Demonstrated expertise in retail operations, team leadership, sales performance, and customer experience optimization within a fashion retail environment.
Education
High school diploma or equivalent required; bachelor's degree preferred.
Workplace
This position is based in Michigan City, Indiana, USA, within easy reach of Chicago.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a design-led, client-focused retail culture that prizes craftsmanship, collaboration and polished service. As part of Tapestry, employees are expected to uphold elevated presentation standards and deliver personalised experiences while benefiting from a global luxury retail platform and structured development pathways.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Floor Manager», «Retail Operations Supervisor», «Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.