Coach Lead Supervisor

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is a contemporary luxury house renowned for its leather goods and accessories, operating a global retail network. The brand is part of Tapestry, Inc., and maintains a focus on craftsmanship, elevated client service and accessible luxury across boutiques, flagship stores and wholesale channels.

Coach is hiring a Lead Supervisor in New York, NY — lead retail teams, drive sales and ensure exceptional client experiences.

Role & Responsibilities

  • Lead daily store operations and supervise a team of sales associates to deliver outstanding client experiences and meet sales targets.
  • Coach, develop and schedule store staff; conduct performance reviews and deliver ongoing training in clienteling and product knowledge.
  • Drive sales through proactive clienteling, bespoke service, and effective execution of visual merchandising and promotional activity.
  • Manage inventory control, stock replenishment, receiving, and loss-prevention procedures to protect merchandise and margins.
  • Ensure compliance with brand standards for store presentation, service protocols, cash handling and opening/closing procedures.
  • Handle escalated client issues and act as a visible brand ambassador on the shop floor to nurture long-term client relationships.
  • Monitor store KPIs and assist the manager in preparing sales reports, forecasts and action plans to improve performance.

Qualifications

  • Minimum 2 years of supervisory experience in retail, preferably within luxury or premium fashion.
  • Proven track record of meeting or exceeding sales targets and motivating a sales team.
  • Excellent interpersonal and communication skills, with an aptitude for coaching and developing staff.
  • Strong organizational skills and attention to visual merchandising and operational detail.
  • Flexible availability to work retail hours including nights, weekends and holidays; legal authorization to work in the United States.

Skills

Clienteling Visual merchandising Inventory management Loss prevention procedures Point-of-sale (POS) operations Team coaching and development KPI tracking and sales analysis Cash handling and reconciliation

Experience

Typically requires at least 2 years in a supervisory or lead role within retail, with 3+ years of total retail experience; luxury retail background strongly preferred.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach emphasizes an elevated retail environment where craftsmanship and client relationships are paramount. The brand cultivates a collaborative, service-driven culture within its boutiques and values continuous learning and internal development as part of the broader Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead», «Client Experience Supervisor», «Store Lead», «Assistant Store Manager», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.