Coach Lead Supervisor
Coach is hiring a Lead Supervisor in New York, NY — lead retail teams, drive sales and ensure exceptional client experiences.
Overview
Coach is a contemporary luxury house renowned for its leather goods and accessories, operating a global retail network. The brand is part of Tapestry, Inc., and maintains a focus on craftsmanship, elevated client service and accessible luxury across boutiques, flagship stores and wholesale channels.
Role & Responsibilities
- Lead daily store operations and supervise a team of sales associates to deliver outstanding client experiences and meet sales targets.
- Coach, develop and schedule store staff; conduct performance reviews and deliver ongoing training in clienteling and product knowledge.
- Drive sales through proactive clienteling, bespoke service, and effective execution of visual merchandising and promotional activity.
- Manage inventory control, stock replenishment, receiving, and loss-prevention procedures to protect merchandise and margins.
- Ensure compliance with brand standards for store presentation, service protocols, cash handling and opening/closing procedures.
- Handle escalated client issues and act as a visible brand ambassador on the shop floor to nurture long-term client relationships.
- Monitor store KPIs and assist the manager in preparing sales reports, forecasts and action plans to improve performance.
Qualifications
- Minimum 2 years of supervisory experience in retail, preferably within luxury or premium fashion.
- Proven track record of meeting or exceeding sales targets and motivating a sales team.
- Excellent interpersonal and communication skills, with an aptitude for coaching and developing staff.
- Strong organizational skills and attention to visual merchandising and operational detail.
- Flexible availability to work retail hours including nights, weekends and holidays; legal authorization to work in the United States.
Skills
Experience
Typically requires at least 2 years in a supervisory or lead role within retail, with 3+ years of total retail experience; luxury retail background strongly preferred.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach emphasizes an elevated retail environment where craftsmanship and client relationships are paramount. The brand cultivates a collaborative, service-driven culture within its boutiques and values continuous learning and internal development as part of the broader Tapestry organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.