Coach Lead Supervisor
- Seniority
- Lead
- Posted
- Apr 1, 2026
About Coach
Coach is an international luxury accessories and lifestyle brand known for refined leather craftsmanship and contemporary design. Operating as part of the Tapestry group, Coach combines heritage artisanal techniques with modern retail excellence and a global store network, offering robust training and career pathways across retail and corporate functions.
Coach in New York City seeks a Lead Supervisor to lead the store team, drive sales and deliver outstanding client experiences.
Role & Responsibilities
- Lead and motivate a multi-disciplinary store team to achieve sales targets and deliver exceptional client experiences.
- Monitor daily store operations including opening/closing procedures, cash handling, inventory control and visual merchandising standards.
- Coach, develop and schedule staff; conduct regular performance feedback and support training initiatives to elevate selling skills and product knowledge.
- Drive clienteling activities and relationship-building strategies to increase repeat business and loyalty.
- Ensure compliance with company loss-prevention policies, health & safety guidelines, and brand presentation requirements.
- Produce and analyse basic sales and KPI reports to inform in-store action plans and staffing decisions.
Qualifications
- Proven supervisory experience in luxury or premium fashion retail, managing small to medium-sized teams.
- Demonstrable track record of meeting or exceeding sales and KPI targets.
- Strong leadership, coaching and conflict-resolution abilities.
- Excellent interpersonal and communication skills, with a client-centric service orientation.
- Flexibility to work retail hours including weekends and holidays; reliable availability for scheduled shifts.
Skills
Experience
Typically 2–4 years of retail experience with at least 1 year in a supervisory or lead role within luxury or premium fashion environments; demonstrable sales leadership and people-management results are required.
Education
High school diploma or equivalent; tertiary study in business, retail management or a related discipline is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach emphasises a collaborative, client-first retail culture where craftsmanship and brand storytelling are central. As part of Tapestry, the employer invests in employee development and cross-brand mobility while maintaining an energetic, design-led workplace rooted in modern luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Senior Sales Supervisor», «Store Lead», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.