Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a contemporary American luxury brand within the Tapestry group, renowned for leather goods and accessories sold through a global retail network. As an employer, the brand emphasizes craftsmanship, elevated client service and commercial rigor, offering fast-paced retail roles with visible opportunities for professional development across the group's portfolio.
Coach in New York seeks a Lead Supervisor to lead store teams, drive sales and deliver exceptional luxury client service.
Role & Responsibilities
- Lead and motivate the sales team to achieve daily, weekly and monthly sales targets and store KPIs.
- Coach, develop and performance-manage direct reports through regular feedback, one-on-ones and on-the-floor training.
- Deliver outstanding client experiences through active clienteling, personal service and relationship building with high-net-worth customers.
- Oversee visual merchandising standards and ensure product presentation aligns with brand directives and campaign windows.
- Manage inventory accuracy, stock replenishment, receiving processes and cycle counts to minimise shrinkage.
- Execute cash handling, opening/closing procedures and ensure compliance with loss-prevention policies.
- Prepare and submit daily/weekly operational reports, escalate issues to management and implement corrective actions.
- Create staff schedules, balance labour against business needs and assist with recruitment and onboarding as required.
Qualifications
- Proven experience supervising retail or luxury sales teams, with measurable track record of meeting or exceeding sales targets.
- Demonstrated ability to coach and develop staff, manage performance and resolve workplace conflicts constructively.
- Strong commercial acumen and understanding of retail KPIs, merchandising and inventory control.
- Flexible availability to work retail hours, including evenings, weekends and holidays.
- Legally authorized to work in the United States (if applying to the New York location).
Skills
Experience
Typically requires at least 2 years in a supervisory or senior sales role within luxury, premium or specialty retail, with demonstrated success in driving sales and developing staff.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion, hospitality or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends American design heritage with contemporary luxury retailing, fostering a client-first culture that prizes craftsmanship and personal service. The workplace is commercially driven and fast-paced, with emphasis on team development and mobility across the Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Supervisor», «Store Lead», «Retail Team Lead», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.