Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
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Coach in New York seeks a Lead Supervisor to lead store teams, drive sales and deliver exceptional luxury client service.

Overview

Coach is a contemporary American luxury brand within the Tapestry group, renowned for leather goods and accessories sold through a global retail network. As an employer, the brand emphasizes craftsmanship, elevated client service and commercial rigor, offering fast-paced retail roles with visible opportunities for professional development across the group's portfolio.

Role & Responsibilities

  • Lead and motivate the sales team to achieve daily, weekly and monthly sales targets and store KPIs.
  • Coach, develop and performance-manage direct reports through regular feedback, one-on-ones and on-the-floor training.
  • Deliver outstanding client experiences through active clienteling, personal service and relationship building with high-net-worth customers.
  • Oversee visual merchandising standards and ensure product presentation aligns with brand directives and campaign windows.
  • Manage inventory accuracy, stock replenishment, receiving processes and cycle counts to minimise shrinkage.
  • Execute cash handling, opening/closing procedures and ensure compliance with loss-prevention policies.
  • Prepare and submit daily/weekly operational reports, escalate issues to management and implement corrective actions.
  • Create staff schedules, balance labour against business needs and assist with recruitment and onboarding as required.

Qualifications

  • Proven experience supervising retail or luxury sales teams, with measurable track record of meeting or exceeding sales targets.
  • Demonstrated ability to coach and develop staff, manage performance and resolve workplace conflicts constructively.
  • Strong commercial acumen and understanding of retail KPIs, merchandising and inventory control.
  • Flexible availability to work retail hours, including evenings, weekends and holidays.
  • Legally authorized to work in the United States (if applying to the New York location).

Skills

Team leadership and coaching Clienteling and relationship management Visual merchandising implementation Inventory control and stock reconciliation Loss-prevention procedures Sales analysis and KPI management Cash handling and point-of-sale (POS) systems Microsoft Excel Clear verbal communication and customer service excellence

Experience

Typically requires at least 2 years in a supervisory or senior sales role within luxury, premium or specialty retail, with demonstrated success in driving sales and developing staff.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion, hospitality or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American design heritage with contemporary luxury retailing, fostering a client-first culture that prizes craftsmanship and personal service. The workplace is commercially driven and fast-paced, with emphasis on team development and mobility across the Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.