Coach Lead Supervisor

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Location
New YorkNew YorkUSA
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house renowned for leather goods and modern accessories. Operating as part of Tapestry, Inc., the brand blends heritage craftsmanship with contemporary design and maintains a global retail footprint. As an employer, Coach emphasizes retail excellence, brand stewardship and professional development across its store network.

Coach seeks a Lead Supervisor in New York to lead store teams, drive sales and uphold luxury client service.

Role & Responsibilities

  • Lead, motivate and manage the sales floor team to achieve sales targets, conversion and key performance indicators while delivering exceptional client service.
  • Coach, mentor and develop associates through one‑on‑one feedback, formal training and on‑the‑job development to elevate product knowledge and selling skills.
  • Drive clienteling activities and maintain high standards of CRM usage to build long‑term client relationships and repeat business.
  • Execute visual merchandising, product presentation and store standards in line with brand guidelines and seasonal directives.
  • Oversee day‑to‑day store operations including opening/closing procedures, cash handling, POS reconciliation and banking.
  • Manage inventory controls, stock replenishment, receiving processes and loss‑prevention measures to safeguard assets.
  • Support the Store Manager with scheduling, payroll administration, operational reporting and local marketing initiatives.
  • Ensure adherence to corporate policies, security protocols and health & safety regulations.

Qualifications

  • Minimum several years of retail experience with demonstrable success in a supervisory or lead role; luxury or premium fashion experience preferred.
  • Proven ability to coach and develop sales teams to deliver measurable improvements in performance and client satisfaction.
  • Strong numeracy and organisational skills, with experience managing cash, POS reconciliation and basic operational reporting.
  • Flexible availability to work retail hours including evenings, weekends and holidays.
  • Legal authorization to work in the hiring country.

Skills

Team leadership and people development Coaching & performance management Clienteling and CRM-driven selling Visual merchandising and brand presentation Inventory management and loss prevention Point-of-sale (POS) systems Basic Microsoft Excel and operational reporting Excellent verbal communication and conflict resolution

Experience

Approximately 3+ years of retail experience, including at least 1 year in a supervisory or lead capacity; experience in luxury, premium or fashion retail strongly preferred.

Education

High school diploma or equivalent required; vocational training or a bachelor’s degree in business, fashion, hospitality or a related field is a plus.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client‑centric, collaborative retail culture that values craftsmanship, contemporary design and personal development. Employees are expected to uphold refined service standards while contributing to a diverse, inclusive environment that rewards initiative and commercial acumen.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Senior Sales Supervisor», «Store Lead», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.