Coach Lead Supervisor

Location
Seniority Supervisor
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Coach seeks a Lead Supervisor in New York to lead store teams, drive sales and uphold luxury client service.

Overview

Coach is an American luxury fashion house renowned for leather goods and modern accessories. Operating as part of Tapestry, Inc., the brand blends heritage craftsmanship with contemporary design and maintains a global retail footprint. As an employer, Coach emphasizes retail excellence, brand stewardship and professional development across its store network.

Role & Responsibilities

  • Lead, motivate and manage the sales floor team to achieve sales targets, conversion and key performance indicators while delivering exceptional client service.
  • Coach, mentor and develop associates through one‑on‑one feedback, formal training and on‑the‑job development to elevate product knowledge and selling skills.
  • Drive clienteling activities and maintain high standards of CRM usage to build long‑term client relationships and repeat business.
  • Execute visual merchandising, product presentation and store standards in line with brand guidelines and seasonal directives.
  • Oversee day‑to‑day store operations including opening/closing procedures, cash handling, POS reconciliation and banking.
  • Manage inventory controls, stock replenishment, receiving processes and loss‑prevention measures to safeguard assets.
  • Support the Store Manager with scheduling, payroll administration, operational reporting and local marketing initiatives.
  • Ensure adherence to corporate policies, security protocols and health & safety regulations.

Qualifications

  • Minimum several years of retail experience with demonstrable success in a supervisory or lead role; luxury or premium fashion experience preferred.
  • Proven ability to coach and develop sales teams to deliver measurable improvements in performance and client satisfaction.
  • Strong numeracy and organisational skills, with experience managing cash, POS reconciliation and basic operational reporting.
  • Flexible availability to work retail hours including evenings, weekends and holidays.
  • Legal authorization to work in the hiring country.

Skills

Team leadership and people development Coaching & performance management Clienteling and CRM-driven selling Visual merchandising and brand presentation Inventory management and loss prevention Point-of-sale (POS) systems Basic Microsoft Excel and operational reporting Excellent verbal communication and conflict resolution

Experience

Approximately 3+ years of retail experience, including at least 1 year in a supervisory or lead capacity; experience in luxury, premium or fashion retail strongly preferred.

Education

High school diploma or equivalent required; vocational training or a bachelor’s degree in business, fashion, hospitality or a related field is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client‑centric, collaborative retail culture that values craftsmanship, contemporary design and personal development. Employees are expected to uphold refined service standards while contributing to a diverse, inclusive environment that rewards initiative and commercial acumen.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.