Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury leather-goods and accessories house known for modern American design and craftsmanship. The brand is part of Tapestry, a global house of luxury lifestyle brands, and operates a network of flagship stores and wholesale channels worldwide. As an employer, Coach emphasises client-centric retail, meticulous product presentation and professional development across its store teams.
Coach in New York seeks a Lead Supervisor to drive sales, mentor staff and manage store operations.
Role & Responsibilities
- Lead day-to-day store operations in the absence of the Store Manager, ensuring sales targets and KPI delivery.
- Coach, mentor and develop sales associates to elevate clienteling, product knowledge and conversion rates.
- Drive exceptional client experiences through personalised service, proactive outreach and VIP relationship management.
- Oversee visual merchandising and presentation standards to maintain brand identity and seasonal directives.
- Manage inventory control, stock replenishment, receiving procedures and loss-prevention protocols.
- Produce and analyse sales reports; translate performance data into actionable plans for the sales floor.
- Coordinate staffing, shift scheduling and attendance to optimise coverage for peak trading periods.
- Ensure compliance with company policies, cash-handling procedures and health & safety regulations.
Qualifications
- Proven supervisory experience in luxury or premium retail—typically 2+ years leading a retail team.
- Demonstrable track record of meeting or exceeding sales targets and KPIs in a store environment.
- Excellent interpersonal and coaching skills with the ability to develop high-performing staff.
- Flexible availability to work weekends, evenings and peak seasonal periods as required.
- Eligibility to work in the assigned country without restriction.
Skills
Experience
Minimum of two years' supervisory or lead experience within luxury, premium or high-volume retail, with proven sales leadership and people-management results.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a fast-paced, client-focused retail culture that values craftsmanship, design-led thinking and personalised service. Teams are encouraged to develop commercial acumen and deliver consistent, elevated experiences that reflect the brand's modern luxury positioning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Store Supervisor», «Client Experience Supervisor», «Retail Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.