Coach Lead Supervisor

Location
Seniority Supervisor
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Coach in New York seeks a Lead Supervisor to drive sales, mentor staff and manage store operations.

Overview

Coach is a global luxury leather-goods and accessories house known for modern American design and craftsmanship. The brand is part of Tapestry, a global house of luxury lifestyle brands, and operates a network of flagship stores and wholesale channels worldwide. As an employer, Coach emphasises client-centric retail, meticulous product presentation and professional development across its store teams.

Role & Responsibilities

  • Lead day-to-day store operations in the absence of the Store Manager, ensuring sales targets and KPI delivery.
  • Coach, mentor and develop sales associates to elevate clienteling, product knowledge and conversion rates.
  • Drive exceptional client experiences through personalised service, proactive outreach and VIP relationship management.
  • Oversee visual merchandising and presentation standards to maintain brand identity and seasonal directives.
  • Manage inventory control, stock replenishment, receiving procedures and loss-prevention protocols.
  • Produce and analyse sales reports; translate performance data into actionable plans for the sales floor.
  • Coordinate staffing, shift scheduling and attendance to optimise coverage for peak trading periods.
  • Ensure compliance with company policies, cash-handling procedures and health & safety regulations.

Qualifications

  • Proven supervisory experience in luxury or premium retail—typically 2+ years leading a retail team.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs in a store environment.
  • Excellent interpersonal and coaching skills with the ability to develop high-performing staff.
  • Flexible availability to work weekends, evenings and peak seasonal periods as required.
  • Eligibility to work in the assigned country without restriction.

Skills

Clienteling and VIP relationship management Team leadership and staff development Visual merchandising standards implementation Inventory management and loss-prevention practices Sales reporting and KPI analysis Point-of-sale (POS) transaction handling

Experience

Minimum of two years' supervisory or lead experience within luxury, premium or high-volume retail, with proven sales leadership and people-management results.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a fast-paced, client-focused retail culture that values craftsmanship, design-led thinking and personalised service. Teams are encouraged to develop commercial acumen and deliver consistent, elevated experiences that reflect the brand's modern luxury positioning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.