Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for leather goods and accessories and operates as part of Tapestry, Inc. The brand combines contemporary design with artisanal leathercraft and maintains a global retail network; as an employer it emphasizes customer-centric retail operations, brand stewardship, and professional development within a fast-paced luxury environment.
Coach in New York hiring Lead Supervisor — retail leadership role overseeing sales, clienteling and team performance.
Role & Responsibilities
- Lead daily store operations on the sales floor, ensuring visual standards, merchandising integrity and brand presentation are consistently maintained.
- Drive sales performance and KPIs through proactive coaching, goal setting and performance feedback for sales associates.
- Deliver high-touch clienteling and service standards, cultivating long-term relationships with high-value clients.
- Oversee cash handling, POS transactions, reconciliation and basic financial administration in accordance with company policies.
- Manage staff scheduling, assist with hiring and onboarding, and coordinate shift coverage to meet operational needs.
- Support inventory control and loss-prevention measures, including stock counts and discrepancy investigations.
- Act as the store manager’s delegate when required, representing the brand in escalated client situations and liaising with district leadership.
Qualifications
- Proven leadership capability with experience supervising front-line retail teams.
- Demonstrable track record of meeting or exceeding sales targets in a retail or luxury environment.
- Excellent interpersonal and communication skills, with the ability to coach and motivate diverse teams.
- Strong organisational skills and attention to detail, particularly around merchandising, stock and cash procedures.
- Flexible availability to work weekends, evenings and holidays as required by retail hours.
Skills
Experience
Typically requires at least 2 years of retail sales experience with a minimum of 1 year in a supervisory or lead role, preferably within a luxury or premium fashion brand.
Education
High school diploma or equivalent required; post-secondary coursework in retail, business or fashion is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a customer-obsessed, design-led retail culture that values craftsmanship and brand consistency. The workplace emphasizes professional growth for retail talent, collaborative teamwork and high standards of client service typical of a global luxury house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Retail Team Lead», «Lead Sales Supervisor», «Senior Sales Associate - Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.