Coach Lead Supervisor

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is a global luxury accessories brand best known for leather goods and modern American design. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary retail and digital experiences, operating flagship boutiques and wholesale partnerships worldwide.

Coach — Lead Supervisor in New York, NY. Retail leadership role driving sales, team coaching and visual standards at a Coach boutique.

Role & Responsibilities

  • Lead daily store operations, ensuring adherence to brand standards for merchandising, visual presentation and housekeeping.
  • Coach, develop and motivate sales associates to achieve individual and store KPIs, including conversion, average transaction value and clienteling targets.
  • Deliver exceptional client experiences through proactive clienteling, personalized service and follow-through on client appointments and requests.
  • Manage inventory processes, including stock replenishment, cycle counts and shrinkage prevention in coordination with store management.
  • Support scheduling, payroll accuracy and administrative tasks; deputize for the Store Manager and lead the team in their absence.
  • Enforce loss-prevention procedures and ensure a secure, compliant retail environment.
  • Collaborate with regional leadership on local sales initiatives, product launches and community-facing events.

Qualifications

  • Proven supervisory experience in luxury or premium retail (typically 1–3 years leading frontline sales teams).
  • Demonstrated track record of meeting sales targets and coaching team members to improved performance.
  • Excellent interpersonal and communication skills with a client-first orientation.
  • Flexible availability to work retail hours including nights, weekends and peak seasonal periods.
  • Ability to work in a fast-paced environment and to manage competing priorities with discretion and professionalism.

Skills

Customer relationship management (CRM) tools Point-of-sale (POS) systems Retail inventory management Visual merchandising Loss prevention procedures Microsoft Excel Sales coaching and performance management Clienteling and appointment management

Experience

Typically 2–4 years of retail experience with at least 1 year in a supervisory or lead role; prior experience in luxury fashion or accessories preferred.

Education

High school diploma or equivalent required; tertiary education in business, retail management or fashion is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a collaborative, client-centric retail culture that values craftsmanship, design and personalized service. Team members operate in an environment that prizes professional development, high service standards and cross-functional collaboration within the broader Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead Supervisor», «Store Lead», «Senior Sales Supervisor», «Sales Floor Lead», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.