Coach Lead Supervisor

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Seniority Supervisor
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Coach — Lead Supervisor in New York, NY. Lead the boutique team, deliver elevated client service and drive sales for the Coach store.

Overview

Coach is a globally recognised American luxury fashion house known for its leather goods and accessible-luxury positioning. As part of the Tapestry group, Coach blends contemporary design with heritage craftsmanship and operates a network of flagship stores and concessions worldwide. The brand emphasizes client experience, visual standards and professional development across its retail organisation.

Role & Responsibilities

  • Lead and coach the store sales team to deliver exceptional client experiences and achieve weekly and monthly sales targets.
  • Own daily store operations including opening/closing procedures, cash handling, POS reconciliation and adherence to company loss‑prevention policies.
  • Drive visual merchandising standards and execute floor moves to maximise product presentation and conversion.
  • Create and manage staff schedules to align coverage with peak trading hours while controlling payroll costs.
  • Conduct regular performance feedback, deliver in‑store training and support career development of direct reports.
  • Monitor inventory accuracy through cycle counts, incoming shipments and shrink prevention initiatives.
  • Analyse sales KPIs and customer metrics to recommend actions that improve conversion and average transaction value.
  • Ensure compliance with brand standards, health & safety regulations and local retail legislation.

Qualifications

  • Proven leadership capability with strong coaching and people‑management skills.
  • Excellent client‑facing communication and persuasive selling ability.
  • Sound numerical skills and experience with cash control procedures.
  • Highly organised with a strong attention to visual and operational detail.
  • Flexible availability including weekends, evenings and holiday periods.

Skills

Team leadership and coaching Client relationship management Visual merchandising Inventory management and loss prevention Cash handling and POS operations Sales performance analysis Staff scheduling and labour management

Experience

Typically requires 3+ years of retail experience, with a minimum of 1 year in a supervisory or team‑lead role within premium or luxury fashion retail.

Education

High school diploma or equivalent required; post‑secondary education in retail, business or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client‑centric, design‑driven retail culture that values craftsmanship and contemporary luxury. As part of Tapestry, the brand promotes employee development, inclusive teamwork and high operational standards in its boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.