Coach Lead Supervisor
Coach is hiring a Lead Supervisor in New York, NY — lead the store team, drive sales and deliver luxury client service.
Overview
Coach is a New York–based modern luxury house renowned for leather goods, accessories and ready-to-wear. As part of Tapestry, Inc., the brand combines heritage craftsmanship with contemporary design and operates a global retail network that emphasizes elevated client service and commercial excellence.
Role & Responsibilities
- Lead daily store operations, including opening/closing procedures, cash reconciliation and loss-prevention protocols.
- Coach, develop and roster frontline sales associates to maximize individual and team performance against sales KPIs and conversion targets.
- Drive exceptional clienteling through personalized service, CRM use and proactive outreach to cultivate long‑term relationships.
- Own visual merchandising and store presentation to ensure alignment with brand standards and seasonal directives.
- Manage inventory accuracy, receipt processes and stock replenishment to optimize product availability and shrink control.
- Analyse sales metrics, communicate performance trends to management and implement action plans to close gaps.
- Support hiring, onboarding and performance management activities in partnership with store leadership.
Qualifications
- Proven supervisory experience in retail, ideally within luxury or premium brands.
- Demonstrable track record of meeting or exceeding sales targets and KPIs.
- Strong interpersonal and coaching skills with the ability to motivate diverse teams.
- Sound numeracy and organisational capability for cash handling, inventory and basic P&L awareness.
- Flexible availability, including weekends and evenings; ability to work a retail roster.
Skills
Experience
Minimum 2+ years of supervisory or lead experience in a retail environment, preferably within luxury or premium fashion accessories, with a documented record of driving sales and developing frontline talent.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
The brand fosters a client-centric, fast-paced retail environment that prizes heritage craftsmanship and contemporary innovation. Employees are expected to deliver refined service, embrace commercial targets and contribute to an inclusive workplace that values development and brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.