Coach Lead Supervisor

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Seniority Supervisor
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Coach Lead Supervisor I — New York, NY. Lead retail operations, coach sales associates and uphold brand standards in a premium retail environment.

Overview

Coach is an American luxury house renowned for its craftsmanship in leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury brands, and operates an international retail network that blends heritage craftsmanship with contemporary design.

Role & Responsibilities

  • Lead daily retail operations on the sales floor to deliver outstanding client service and achieve sales targets and KPIs.
  • Coach, mentor and develop sales associates through on-the-job training, performance feedback and product education.
  • Ensure impeccable brand presentation by implementing visual merchandising standards and maintaining store aesthetics.
  • Manage inventory accuracy, including receiving, stock replenishment, cycle counts and shrinkage prevention measures.
  • Support cash handling, point-of-sale reconciliation and daily deposit procedures in accordance with company policies.
  • Assist with staff scheduling, shift coordination, store opening/closing procedures and ad-hoc operational needs.
  • Enforce loss-prevention protocols, health and safety guidelines and adherence to brand compliance standards.
  • Prepare basic sales reports and communicate performance insights to store leadership.

Qualifications

  • High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
  • Minimum 3 years of retail experience, preferably within luxury or premium brands, including at least 1 year in a supervisory capacity.
  • Demonstrable leadership and team-development experience with a track record of meeting sales targets.
  • Flexible availability to work evenings, weekends and holidays as required by retail operations.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship development Visual merchandising and retail presentation Inventory control and stock management Cash handling and POS operation Coaching, performance management and team development Loss-prevention and compliance Sales reporting and basic retail analytics Conflict resolution and customer complaint handling

Experience

At least 3 years of progressive retail experience with a minimum of 1 year in a supervisory or team-lead role, ideally within luxury or premium fashion retail.

Education

High school diploma or equivalent required; bachelor's degree preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a client-centric, design-led retail culture that emphasizes craftsmanship, personal development and brand stewardship. Employees are expected to uphold refined service standards while collaborating in a fast-paced, results-driven environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.