Coach Lead Supervisor

Location
Seniority Supervisor
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Coach Lead Supervisor in New York — oversee store operations, lead the sales team and deliver luxury client service.

Overview

Coach is an American luxury house renowned for leather goods, handbags and modern accessories, operating a global retail network and wholesale channels. The brand is part of Tapestry, Inc., and combines artisanal craftsmanship with contemporary design to serve an international clientele.

Role & Responsibilities

  • Lead daily store operations and support the Store Manager in achieving sales targets and KPIs.
  • Coach, mentor and develop sales associates through on-the-floor training, regular feedback and performance reviews.
  • Drive exceptional clienteling and CRM practices to build long-term customer relationships and encourage repeat business.
  • Ensure merchandising standards and visual presentation align with brand directives and seasonal campaigns.
  • Oversee inventory control, receiving, stock replenishment and accuracy of stock records.
  • Perform opening and closing procedures, cash handling and daily register reconciliations.
  • Implement loss-prevention measures and ensure compliance with company policies and local regulations.
  • Assist with staffing activities including scheduling, recruitment support and onboarding of new hires.

Qualifications

  • Minimum 2 years of supervisory experience in luxury, premium or high-end retail.
  • Proven track record of meeting or exceeding sales targets and managing store KPIs.
  • Strong leadership skills with the ability to coach and motivate a diverse retail team.
  • Excellent client service orientation and aptitude for relationship-driven selling.
  • Clear communication skills and professional presentation.
  • Flexible availability to work retail schedules, including evenings, weekends and holidays.

Skills

Clienteling Visual merchandising Inventory control Loss prevention Cash handling and register reconciliation Team coaching and performance management Sales reporting and KPI tracking Retail operations

Experience

Minimum two years of supervisory or lead experience in luxury, premium or high-volume retail environments, with demonstrable success in coaching staff and achieving sales objectives.

Education

High school diploma or equivalent required; bachelor’s degree in business, fashion, retail or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a customer-centric, design-led retail environment where craftsmanship and contemporary style are central. The workplace emphasizes professional development for frontline teams, collaboration across functions and delivering refined service consistent with a global luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.