Coach Lead Supervisor
Coach is hiring a Lead Supervisor in New York — lead store operations, coach the sales team and deliver elevated client experiences.
Overview
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear and is part of the Tapestry, Inc. portfolio. The brand positions itself at the intersection of modern craftsmanship and accessible luxury, operating an international retail network and flagship stores in major gateway cities.
Role & Responsibilities
- Lead day-to-day store operations on the sales floor, ensuring flawless execution of brand standards and elevated client experiences.
- Coach, mentor and develop sales associates through on-the-floor feedback, performance reviews and targeted training to achieve individual and team sales goals.
- Drive attainment of sales KPIs, conversion, average transaction value and clienteling metrics through proactive leadership and hands-on selling.
- Oversee visual merchandising and product presentation to maintain seasonal floor sets and promotional displays aligned with corporate directives.
- Manage inventory control, receive shipments, perform cycle counts and support loss prevention procedures to safeguard stock accuracy.
- Operate point-of-sale systems, handle cash reconciliation and assist with opening/closing routines and shift-level administration.
- Create and manage staff schedules to meet business needs while controlling payroll adherence and labor efficiency.
- Escalate HR and customer issues appropriately, supporting disciplinary actions, returns and complex client service escalations.
Qualifications
- Minimum 2 years of supervisory or lead experience in retail, preferably within premium or luxury brands.
- Proven track record of meeting or exceeding sales targets and coaching a team to measurable performance improvements.
- Strong interpersonal and communication skills with a client-first mindset and polished presentation.
- Ability to manage administrative tasks including scheduling, cash handling and basic inventory reconciliation.
- Flexibility to work retail hours including evenings, weekends and peak holiday periods.
- High school diploma or equivalent required; post-secondary education in business or fashion is advantageous.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically requires at least 2 years of frontline supervisory experience in a retail environment, with preference given to candidates who have led teams within luxury or premium fashion brands and demonstrated consistent sales leadership.
Education
High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or fashion is advantageous but not mandatory.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a customer-centric, design-forward workplace that emphasizes craftsmanship, commercial rigor and professional development. The retail environment rewards hands-on leadership, mentorship and a polished approach to client service within a global luxury framework.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.