Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor in New York, NY. Lead the retail team, drive sales and deliver luxury client service for Coach.

Overview

Coach is a global luxury house renowned for its craftsmanship in leather goods and accessories. As part of Tapestry, Inc., Coach operates within a portfolio of premium fashion brands and emphasizes elevated client service, design-led product innovation, and a retail environment that blends heritage and contemporary style.

Role & Responsibilities

  • Lead daily store operations to achieve sales targets and uphold brand standards.
  • Coach, mentor and develop sales advisors to elevate selling performance and clienteling capabilities.
  • Deliver exceptional client experiences through personalised clienteling, relationship building and service recovery.
  • Implement and maintain visual merchandising directives to ensure a compelling brand presentation.
  • Oversee inventory control, stock replenishment and ordering processes to optimise availability and minimize shrink.
  • Manage cash-handling procedures, POS transactions and daily reconciliation to ensure operational accuracy.
  • Enforce loss-prevention measures and compliance with company policies.
  • Assist the Store Manager with scheduling, payroll administration and performance reviews.
  • Handle escalated customer issues and lead service recovery when required.

Qualifications

  • Proven supervisory experience in retail, preferably within a luxury or premium fashion environment.
  • Demonstrable track record of meeting or exceeding sales KPIs and developing direct reports.
  • Strong interpersonal and communication skills with an aptitude for client relationship management.
  • Ability to work a flexible retail schedule including weekends, evenings and holidays.
  • Legal authorization to work in the United States.

Skills

Clienteling Sales coaching Visual merchandising Inventory management Loss prevention Cash handling Point-of-sale (POS) systems Microsoft Excel Store KPI analysis Training and development

Experience

Typically requires 3+ years of retail sales experience with at least 1 year in a supervisory or lead capacity, preferably in a luxury or premium brand.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach blends American craftsmanship with modern luxury, fostering a culture that values meticulous product knowledge, elevated client service and collaborative retail leadership. Employees are expected to embody the brand’s aesthetic and customer-first ethos while contributing to a dynamic, team-oriented environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.