Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for elevated leather goods, accessories and ready-to-wear. Now part of the Tapestry group, the brand combines contemporary design with artisanal craftsmanship and places strong emphasis on client service and retail excellence across a global store footprint.
Coach in New York, NY seeks a Lead Supervisor to lead store operations, coach the sales team and deliver exceptional client experiences.
Role & Responsibilities
- Support daily store operations and act as the primary leader on the sales floor in the absence of the store manager.
- Coach, motivate and develop sales associates to deliver exceptional clienteling and exceed sales targets.
- Lead visual merchandising and ensure product presentation, floor sets and in-store displays reflect brand standards.
- Manage inventory procedures, stock replenishment, receiving and loss-prevention controls.
- Drive premium client experiences through appointment management, follow-up communications and personalized service.
- Oversee cash handling, POS transactions, opening/closing routines and shift scheduling.
- Prepare and submit operational and sales reports; implement store-level action plans to improve performance.
Qualifications
- Demonstrated leadership experience within luxury or premium retail, with a track record of meeting sales KPIs.
- Proven ability to coach and develop front-line retail staff; strong performance management skills.
- Excellent interpersonal and communication skills; aptitude for building long-term client relationships.
- Strong organizational skills, attention to detail and ability to prioritise in a fast-paced environment.
- Availability for flexible retail hours including nights, weekends and holidays; legal right to work in the country of employment.
Skills
Experience
Typically 2–3 years of supervisory or lead experience in luxury or premium retail, with proven success in driving sales, coaching teams and managing store operations.
Education
High school diploma or equivalent; Bachelor's degree in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters an environment grounded in craftsmanship, elevated client service and contemporary design. As part of the Tapestry group, the brand emphasizes career development, inclusive teamwork and a results-driven retail culture focused on personal engagement and visual excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Supervisor», «Retail Floor Supervisor», «Assistant Store Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.