Coach Lead Supervisor

Location
Seniority Supervisor
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Coach in New York, NY seeks a Lead Supervisor to lead store operations, coach the sales team and deliver exceptional client experiences.

Overview

Coach is an American luxury house known for elevated leather goods, accessories and ready-to-wear. Now part of the Tapestry group, the brand combines contemporary design with artisanal craftsmanship and places strong emphasis on client service and retail excellence across a global store footprint.

Role & Responsibilities

  • Support daily store operations and act as the primary leader on the sales floor in the absence of the store manager.
  • Coach, motivate and develop sales associates to deliver exceptional clienteling and exceed sales targets.
  • Lead visual merchandising and ensure product presentation, floor sets and in-store displays reflect brand standards.
  • Manage inventory procedures, stock replenishment, receiving and loss-prevention controls.
  • Drive premium client experiences through appointment management, follow-up communications and personalized service.
  • Oversee cash handling, POS transactions, opening/closing routines and shift scheduling.
  • Prepare and submit operational and sales reports; implement store-level action plans to improve performance.

Qualifications

  • Demonstrated leadership experience within luxury or premium retail, with a track record of meeting sales KPIs.
  • Proven ability to coach and develop front-line retail staff; strong performance management skills.
  • Excellent interpersonal and communication skills; aptitude for building long-term client relationships.
  • Strong organizational skills, attention to detail and ability to prioritise in a fast-paced environment.
  • Availability for flexible retail hours including nights, weekends and holidays; legal right to work in the country of employment.

Skills

Clienteling Visual merchandising Inventory management Loss prevention and cash handling Staff coaching and performance development Point-of-sale (POS) systems Sales reporting and KPI analysis Customer service excellence

Experience

Typically 2–3 years of supervisory or lead experience in luxury or premium retail, with proven success in driving sales, coaching teams and managing store operations.

Education

High school diploma or equivalent; Bachelor's degree in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters an environment grounded in craftsmanship, elevated client service and contemporary design. As part of the Tapestry group, the brand emphasizes career development, inclusive teamwork and a results-driven retail culture focused on personal engagement and visual excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.