Coach Lead Supervisor

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach in New York seeks a Lead Supervisor to coach teams, drive sales and uphold luxury client experiences.

Overview

Coach is an American luxury fashion house renowned for leather goods, accessories and modern American design. The brand is part of Tapestry, Inc., a global house of luxury brands, and operates a worldwide retail network that emphasizes craftsmanship, elevated client experiences and commercial excellence.

Role & Responsibilities

  • Lead daily store operations on the sales floor, ensuring exceptional luxury client service and adherence to brand standards.
  • Coach, mentor and develop sales associates to achieve individual and team sales targets, conversion and average transaction value KPIs.
  • Drive clienteling activities and long-term client relationship development, including outreach and follow-up.
  • Maintain visual merchandising standards and execute promotional and seasonal floor moves to maximize sell-through.
  • Oversee inventory accuracy, stock replenishment and loss-prevention best practices in collaboration with store management.
  • Manage shift-level responsibilities such as cash handling, POS transactions, opening/closing procedures and team scheduling.
  • Act as a point of escalation for client issues and complex service requests, ensuring timely and brand-appropriate resolution.

Qualifications

  • Minimum 2 years of supervisory or lead experience in retail, preferably with exposure to luxury or premium fashion brands.
  • Proven track record of meeting sales KPIs and driving team performance.
  • Strong leadership presence with demonstrated ability to coach and develop frontline staff.
  • Flexible availability, including evenings, weekends and peak seasonal periods.
  • Legally authorized to work in the hiring country.

Skills

Clienteling and relationship management Sales leadership and performance coaching Visual merchandising standards and execution Inventory control and loss-prevention practices Cash handling and POS operation Shift scheduling and basic retail labour planning Conflict resolution and client escalation management

Experience

At least 2 years of supervisory or lead experience in a retail environment, ideally within luxury or premium lifestyle brands, with demonstrable sales results and team development experience.

Education

High school diploma or equivalent required; post-secondary study in retail, merchandising, business or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client-centric, fast-paced retail culture that values craftsmanship, teamwork and commercial discipline. Employees are encouraged to develop their skills through hands-on coaching and to contribute to a brand experience that balances heritage with contemporary appeal.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.