Coach Lead Supervisor
Coach Lead Supervisor in New York — supervisory retail role at Coach overseeing sales, team coaching and store operations.
Overview
Coach is an American luxury fashion house known for its leather goods, accessories and ready-to-wear, operating globally through owned stores, wholesale and e-commerce channels. The brand is part of Tapestry, Inc., a parent group that cultivates heritage craftsmanship, contemporary design and a premium retail experience across multiple luxury labels.
Role & Responsibilities
- Supervise daily store operations and lead the sales floor team to deliver exceptional client service and meet sales targets.
- Coach, develop and mentor sales associates through real-time feedback, performance reviews and targeted training to elevate selling skills and product knowledge.
- Drive key performance indicators including conversion, average transaction value and units per transaction through active selling and team motivation.
- Execute visual merchandising standards and ensure the store presentation reflects brand directives and seasonal campaigns.
- Manage inventory control, receiving, stock replenishment and cycle counts to minimize shrink and maintain stock integrity.
- Oversee cash handling, POS operations, daily tills reconciliation and adherence to loss-prevention procedures.
- Prepare work schedules, assist with hiring and onboarding, and ensure compliance with company policies and operational procedures.
- Support opening and closing responsibilities and act as the store manager’s delegate in their absence.
Qualifications
- Proven leadership capability with strong coaching and people-development skills.
- Excellent clienteling and interpersonal skills; ability to cultivate repeat business from a high-value clientele.
- Solid retail operational knowledge including merchandising, inventory practices, cash handling and loss prevention.
- Strong numerical literacy to interpret sales reports and act on KPIs.
- Flexible availability including evenings, weekends and holidays; ability to work retail shift patterns.
Skills
Experience
Typically requires 2+ years of supervisory experience in retail, preferably within luxury or premium brands, with a demonstrable track record of meeting sales targets and developing sales teams.
Education
High school diploma or GED required; bachelor’s degree in business, fashion, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach emphasizes design-led craftsmanship, elevated client experiences and a collaborative retail culture. The workplace values mentorship and performance, offering opportunities for professional development within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.