Coach Lead Supervisor

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor in New York, NY — lead store operations, coach sales teams and deliver elevated client experiences for the luxury leather brand.

Overview

Coach is an American luxury fashion house known for modern leather goods and accessories and a network of global retail locations. As part of the Tapestry, Inc. portfolio, the brand emphasizes craftsmanship, elevated client service and ongoing talent development across its stores and commercial teams.

Role & Responsibilities

  • Lead daily store operations to deliver consistent luxury client experiences and meet established KPIs (sales, conversion, AUR).
  • Coach, mentor and develop sales associates through one‑on‑one feedback, in‑store training and performance reviews.
  • Drive clienteling initiatives to cultivate repeat clientele and maximize lifetime value.
  • Support visual merchandising and standards execution to ensure the store reflects brand presentation guidelines.
  • Manage cash handling, register reconciliation and opening/closing procedures with strict adherence to loss‑prevention protocols.
  • Create and manage staff schedules to optimize coverage and achieve operational efficiency.
  • Assist the store manager with inventory control, stock replenishment and loss prevention processes.
  • Resolve client service escalations promptly while representing the brand with professionalism and discretion.

Qualifications

  • Proven leadership capability with the ability to motivate a retail sales team.
  • Exceptional interpersonal and communication skills, with a focus on client service in a luxury environment.
  • Strong commercial acumen and a results‑driven approach to meeting sales targets.
  • Ability to work a flexible schedule including evenings, weekends and holidays.
  • Reliable attention to detail in cash handling, merchandising and operational procedures.
  • Ability to uphold brand standards and represent Coach with professionalism and integrity.

Skills

Team leadership Clienteling Visual merchandising Inventory management Loss prevention Cash handling and reconciliation Sales coaching and performance management Schedule planning

Experience

Typically requires 2+ years of supervisory or lead experience in retail, preferably within a luxury fashion or accessories environment, with a demonstrable record of hitting sales targets and developing store teams.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client‑centric, fast‑paced retail culture that balances high standards of presentation with a collaborative, team‑oriented approach. The brand values personal development and performance excellence within its global retail footprint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.