Coach Lead Supervisor

Location
Seniority Supervisor
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Coach is hiring a Lead Supervisor in New York — lead store operations, coach sales staff and deliver elevated client service for Coach's retail team.

Overview

Coach is an American luxury fashion house renowned for its heritage in leather goods, contemporary accessories and ready-to-wear. As part of the Tapestry group, Coach operates a global retail network and prioritizes craftsmanship, elevated client experiences and career development within a fast-paced, brand-driven environment.

Role & Responsibilities

  • Lead and oversee daily store operations to ensure seamless service delivery and adherence to brand standards.
  • Coach, mentor and develop sales associates to maximise individual and team performance against sales KPIs and conversion targets.
  • Drive clienteling and CRM activities to build long-term client relationships and increase repeat business and AOV (average order value).
  • Execute visual merchandising directives and maintain the sales floor to luxury presentation standards.
  • Manage scheduling, staffing levels and shift coverage to align with business demand and labour guidelines.
  • Support inventory control, stock replenishment, receiving processes and loss-prevention procedures.
  • Handle customer escalations professionally and liaise with store management on corrective actions and reporting.
  • Assist store leadership with training, onboarding and performance management activities.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury or premium fashion (typically 2+ years retail experience with at least 1 year in a lead/supervisory role).
  • Demonstrable track record of meeting or exceeding sales targets and driving team performance.
  • Strong coaching and people-management skills with the ability to develop talent and provide constructive feedback.
  • Exceptional client service orientation and proven clienteling abilities.
  • Flexible availability including weekends, evenings and public holidays as required by retail trading hours.

Skills

Clienteling Visual merchandising Inventory control Loss prevention Team leadership and coaching Sales reporting and KPI management Point-of-sale (POS) systems Retail scheduling

Experience

Typically requires 2+ years of retail experience with at least one year in a supervisory or lead role, ideally within luxury, premium fashion or accessories retail environments.

Education

High school diploma or equivalent required; tertiary education in business, retail management or fashion is preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach emphasises craftsmanship, elevated client service and modern luxury aesthetic within a collaborative, performance-driven retail culture. The brand encourages professional development and mobility across a broad international retail network while maintaining a focus on inclusivity and brand stewardship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.