Coach Lead Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury leather-goods and accessories brand within the Tapestry, Inc. portfolio. Renowned for craftsmanship and modern American luxury, the brand operates a worldwide network of boutiques and wholesale partners and emphasizes elevated client service, product quality and professional development for retail teams.
Coach is hiring a Lead Supervisor in New York, NY — lead store operations, sales teams and client experience for the luxury leather-goods brand.
Role & Responsibilities
- Lead day-to-day store operations and sales floor activity, ensuring an elevated client experience aligned with brand standards.
- Coach, develop and schedule sales associates to achieve individual and store KPIs, including sales, conversion and average transaction value.
- Execute visual merchandising directives and maintain shop-ready presentation, stock levels and replenishment processes.
- Drive clienteling strategies and VIP servicing to build long-term relationships and maximize repeat business.
- Support inventory control and loss-prevention protocols, including receiving, cycle counts and exception reporting.
- Compile and analyze sales and traffic data to inform staffing, merchandising and promotional decisions.
- Act as shift manager in the absence of senior management and execute company policies and compliance requirements.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Proven supervisory experience in luxury or premium retail, with demonstrated ability to lead teams to sales targets.
- Strong retail math skills and experience using POS systems and sales reporting tools.
- Excellent verbal communication and client-facing etiquette appropriate for luxury clientele.
- Availability to work flexible retail hours, including evenings, weekends and holidays.
Skills
Experience
Typically requires 2+ years of progressive retail experience with at least 1 year in a supervisory or lead role within a luxury or premium retail environment; track record of meeting or exceeding sales targets and developing staff.
Education
High school diploma or equivalent required; Bachelor's degree in business, retail management or related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a service-driven, design-oriented retail culture that balances traditional craftsmanship with contemporary marketing and clienteling. The workplace values professional growth, cross-functional collaboration and a customer-first mindset typical of leading luxury retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Retail Supervisor», «Assistant Store Manager», «Sales Floor Lead», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.