Coach Lead Supervisor

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Seniority Supervisor
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Coach is hiring a Lead Supervisor in New York, NY — lead store operations, sales teams and client experience for the luxury leather-goods brand.

Overview

Coach is a global luxury leather-goods and accessories brand within the Tapestry, Inc. portfolio. Renowned for craftsmanship and modern American luxury, the brand operates a worldwide network of boutiques and wholesale partners and emphasizes elevated client service, product quality and professional development for retail teams.

Role & Responsibilities

  • Lead day-to-day store operations and sales floor activity, ensuring an elevated client experience aligned with brand standards.
  • Coach, develop and schedule sales associates to achieve individual and store KPIs, including sales, conversion and average transaction value.
  • Execute visual merchandising directives and maintain shop-ready presentation, stock levels and replenishment processes.
  • Drive clienteling strategies and VIP servicing to build long-term relationships and maximize repeat business.
  • Support inventory control and loss-prevention protocols, including receiving, cycle counts and exception reporting.
  • Compile and analyze sales and traffic data to inform staffing, merchandising and promotional decisions.
  • Act as shift manager in the absence of senior management and execute company policies and compliance requirements.

Qualifications

  • High school diploma or equivalent required; college degree preferred.
  • Proven supervisory experience in luxury or premium retail, with demonstrated ability to lead teams to sales targets.
  • Strong retail math skills and experience using POS systems and sales reporting tools.
  • Excellent verbal communication and client-facing etiquette appropriate for luxury clientele.
  • Availability to work flexible retail hours, including evenings, weekends and holidays.

Skills

Clienteling Visual merchandising Inventory management Loss prevention Coaching and team development Sales forecasting and KPI management Point-of-sale (POS) systems Microsoft Excel

Experience

Typically requires 2+ years of progressive retail experience with at least 1 year in a supervisory or lead role within a luxury or premium retail environment; track record of meeting or exceeding sales targets and developing staff.

Education

High school diploma or equivalent required; Bachelor's degree in business, retail management or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a service-driven, design-oriented retail culture that balances traditional craftsmanship with contemporary marketing and clienteling. The workplace values professional growth, cross-functional collaboration and a customer-first mindset typical of leading luxury retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.