Coach Lead Supervisor I
- Location
- Pearl Mississippi USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a premier American luxury accessories and lifestyle brand operating globally under the Tapestry, Inc. portfolio. Renowned for its craftsmanship and modern sensibility, Coach combines heritage leatherwork with contemporary design and maintains an international retail network and elevated wholesale presence.
Coach seeks an experienced Lead Supervisor to drive sales performance and operational excellence at its Pearl, Mississippi location. The successful candidate will lead a retail team to achieve sales targets, embody Coach brand values, and deliver exceptional customer experiences whilst maintaining strong store operations. This leadership role requires competitive retail experience, team management capabilities, and a commitment to fostering an inclusive, high-performance culture.
Role & Responsibilities
- Maintains strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serves as a Brand Ambassador embodying Coach values and increasing brand awareness throughout the store
- Leads implementation of company initiatives and supports full operation of the business
- Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance
- Implements individualized team development strategies to increase overall customer experience and sales results
- Recruits, interviews, evaluates performance, and provides high-level training to team members as needed
- Provides feedback and guidance to improve individual performance; holds team accountable for achieving personal and business goals
- Ensures team compliance with company policies, procedures, and store operational standards
- Executes forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Champions customer-centric culture by mentoring team on clienteling strategy to build long-term customer relationships
- Provides HR and conflict resolution support to team members and district in absence of senior leadership
- Supports a healthy, inclusive, and positive work environment for internal and external customers
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or equivalent
- Ability to lift and carry at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom safely
- Demonstrated leadership and team-building capabilities
- Strong business acumen and sales performance track record
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level or comparable supervisory role in a retail environment
Workplace
This position is based in Pearl, Mississippi, USA, within easy reach of Jackson.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach operates within the Tapestry group, combining a design-led approach with commercial rigor. The work environment emphasises elevated client service, collaborative team development and a strong focus on product craftsmanship and visual presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Senior Sales Lead», «Retail Store Supervisor», «Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.