Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a premier American luxury accessories and lifestyle brand operating globally under the Tapestry, Inc. portfolio. Renowned for its craftsmanship and modern sensibility, Coach combines heritage leatherwork with contemporary design and maintains an international retail network and elevated wholesale presence.
Coach is hiring a Lead Supervisor in New York, NY to lead store operations, develop sales teams and deliver exceptional client experiences.
Role & Responsibilities
- Lead daily store operations to achieve sales targets, KPIs and brand standards while maintaining exemplary client service in a luxury retail environment.
- Coach, mentor and develop sales associates through on-floor training, performance feedback and career-development initiatives.
- Drive clienteling activities and cultivate long-term client relationships through proactive outreach and personalised service.
- Oversee visual merchandising execution and ensure the store layout and displays reflect seasonal directives and brand guidelines.
- Manage inventory processes including stock replenishment, transfers, cycle counts and shrink prevention procedures.
- Create and manage staff schedules, approve timekeeping, and ensure adequate coverage for peak trading periods and events.
- Support cash-handling, opening/closing procedures and compliance with loss-prevention and safety protocols.
- Compile and analyse daily and weekly sales reports to identify trends, opportunities and actionable coaching points.
Qualifications
- Proven supervisory experience in luxury or premium retail, with a demonstrable record of meeting sales targets and developing teams.
- Strong leadership and coaching skills with the ability to motivate and elevate sales performance across the floor.
- Excellent interpersonal and presentation skills; capable of delivering premium client experiences.
- Sound numeracy and experience producing basic sales and inventory reports.
- Flexibility to work retail hours, including evenings, weekends and peak trading seasons.
- Legal authorization to work in the United States.
Skills
Experience
Typically requires 2–4 years of retail experience with at least 1–2 years in a supervisory or lead role within luxury or premium retail.
Education
High school diploma or equivalent required; post-secondary education in retail management, merchandising or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach operates within the Tapestry group, combining a design-led approach with commercial rigor. The work environment emphasises elevated client service, collaborative team development and a strong focus on product craftsmanship and visual presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead Supervisor», «Senior Sales Supervisor», «Store Team Lead», «Client Experience Supervisor», «Retail Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.