Coach Lead Supervisor

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor in New York, NY to lead store operations, develop sales teams and deliver exceptional client experiences.

Overview

Coach is a premier American luxury accessories and lifestyle brand operating globally under the Tapestry, Inc. portfolio. Renowned for its craftsmanship and modern sensibility, Coach combines heritage leatherwork with contemporary design and maintains an international retail network and elevated wholesale presence.

Role & Responsibilities

  • Lead daily store operations to achieve sales targets, KPIs and brand standards while maintaining exemplary client service in a luxury retail environment.
  • Coach, mentor and develop sales associates through on-floor training, performance feedback and career-development initiatives.
  • Drive clienteling activities and cultivate long-term client relationships through proactive outreach and personalised service.
  • Oversee visual merchandising execution and ensure the store layout and displays reflect seasonal directives and brand guidelines.
  • Manage inventory processes including stock replenishment, transfers, cycle counts and shrink prevention procedures.
  • Create and manage staff schedules, approve timekeeping, and ensure adequate coverage for peak trading periods and events.
  • Support cash-handling, opening/closing procedures and compliance with loss-prevention and safety protocols.
  • Compile and analyse daily and weekly sales reports to identify trends, opportunities and actionable coaching points.

Qualifications

  • Proven supervisory experience in luxury or premium retail, with a demonstrable record of meeting sales targets and developing teams.
  • Strong leadership and coaching skills with the ability to motivate and elevate sales performance across the floor.
  • Excellent interpersonal and presentation skills; capable of delivering premium client experiences.
  • Sound numeracy and experience producing basic sales and inventory reports.
  • Flexibility to work retail hours, including evenings, weekends and peak trading seasons.
  • Legal authorization to work in the United States.

Skills

Clienteling Visual merchandising Inventory management Loss prevention Team leadership and coaching Sales reporting and basic analytics Point of Sale (POS) systems Microsoft Excel

Experience

Typically requires 2–4 years of retail experience with at least 1–2 years in a supervisory or lead role within luxury or premium retail.

Education

High school diploma or equivalent required; post-secondary education in retail management, merchandising or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach operates within the Tapestry group, combining a design-led approach with commercial rigor. The work environment emphasises elevated client service, collaborative team development and a strong focus on product craftsmanship and visual presentation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.