Coach Lead Supervisor
- Location
- Ocean City Maryland USA
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its leather goods and accessories, operating a global retail network and wholesale business. The brand is part of Tapestry, Inc., a multi-brand fashion group; Coach emphasizes craft, product innovation and elevated customer experience across its stores and digital channels.
Coach, the luxury fashion house founded in 1941 and part of the Tapestry portfolio, seeks a Lead Supervisor to maintain a strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences. The role requires embodying Coach values, leading the implementation of company initiatives, and supporting full business operations while fostering a collaborative, inclusive team environment and driving results through sales performance and customer relationship building.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness throughout the store
- Lead implementation of company initiatives and support full operation of the retail business
- Establish trust and support a collaborative, fair, positive, and inclusive team culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development strategies to increase overall customer experience and KPI achievement
- Support recruiting, interviewing, performance evaluation, and training of store associates
- Provide constructive feedback and guidance to improve individual performance and hold team accountable for goals
- Enforce company policies and procedures in addition to store operational procedures
- Execute innovative strategies for exceptional customer experiences and mentor team on clienteling strategy
- Create customer-centric culture that prioritizes customer satisfaction and long-term customer relationships
- Provide HR support and conflict resolution to team and district in the absence of leadership
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated competencies in Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
- For people managers: Strategic Agility, ability to develop direct reports, and skill in building effective teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level.
Workplace
This position is based in Ocean City, Maryland, USA, within easy reach of Baltimore.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach cultivates a design-led, customer-centric culture rooted in craftsmanship and creativity. The workplace values collaborative teams, professional development and delivering refined retail experiences across its global store network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Manager», «Sales Floor Manager», «Store Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.