Coach Lead Supervisor

Location
Seniority Supervisor
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Coach is hiring a Lead Supervisor in New York, NY to lead the retail team, drive sales and deliver elevated client experiences.

Overview

Coach is an American luxury house renowned for its leather goods and accessories, operating a global retail network and wholesale business. The brand is part of Tapestry, Inc., a multi-brand fashion group; Coach emphasizes craft, product innovation and elevated customer experience across its stores and digital channels.

Role & Responsibilities

  • Lead daily store operations, ensuring adherence to brand standards for service, merchandising and presentation.
  • Coach, mentor and develop sales associates to achieve individual and store sales targets and KPIs.
  • Drive clienteling activities and cultivate high-value customer relationships to maximise lifetime value and retention.
  • Oversee inventory control, stock replenishment and receiving processes to maintain visual integrity and availability.
  • Manage opening/closing procedures, cash handling and POS reconciliation with strict loss-prevention discipline.
  • Implement visual merchandising directives and local merchandising initiatives to optimise sell-through.
  • Support weekly and monthly sales reporting, communicate performance insights and execute corrective action plans.
  • Act as brand ambassador on the shop floor, resolving customer escalations and ensuring an elevated client experience.

Qualifications

  • Minimum 2 years of supervisory or lead experience in luxury, premium or specialty retail.
  • Proven track record of meeting or exceeding sales targets and managing KPIs.
  • Strong leadership skills with experience in coaching, performance management and team development.
  • Solid understanding of visual merchandising, inventory control and loss-prevention practices.
  • Exceptional customer service aptitude and ability to handle escalated client situations professionally.
  • Availability to work retail hours, including weekends and holidays.

Skills

Team leadership and coaching Clienteling and high-touch customer service Visual merchandising Inventory control and stock management Loss prevention and cash-handling procedures Sales reporting and KPI analysis POS systems operation Brand compliance and store standards

Experience

At least two years in a supervisory or lead role within luxury, premium or specialty retail, with demonstrable results in team development and sales performance.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail, fashion or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a design-led, customer-centric culture rooted in craftsmanship and creativity. The workplace values collaborative teams, professional development and delivering refined retail experiences across its global store network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.