Coach Lead Supervisor

Location
Seniority Supervisor
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Coach (New York, NY) seeks a Lead Supervisor to drive sales, clienteling and team performance in a flagship retail environment.

Overview

Coach is an American luxury accessories and lifestyle brand known for its leather goods, handbags and elevated everyday essentials. Part of Tapestry, Inc., Coach operates a global retail network and flagship boutiques, combining heritage craftsmanship with contemporary design. As an employer, the brand is recognized for developing retail talent through structured training, merchandising rigor and a client-centric sales culture.

Role & Responsibilities

  • Lead daily store operations in support of the Store Manager, ensuring operational excellence across sales floor, inventory and visual presentation.
  • Drive and coach the sales team to meet and exceed revenue targets through proactive clienteling, upselling and personalised service.
  • Oversee opening and closing procedures, cash handling, reconciliation and adherence to loss-prevention protocols.
  • Implement visual merchandising standards and floor moves to maintain brand presentation and seasonal directives.
  • Manage staffing needs on the sales floor, execute schedules in partnership with management and support onboarding and training of new hires.
  • Monitor KPIs, prepare shift handovers and contribute to local stock management including transfers, replenishment and markdowns.

Qualifications

  • Minimum high school diploma or equivalent; bachelor's degree in business, fashion or related field preferred.
  • At least 2 years of retail experience, including a minimum of 1 year in a supervisory or lead capacity—luxury or premium retail experience preferred.
  • Proven ability to coach, motivate and develop frontline sales talent to achieve commercial objectives.
  • Strong numerical aptitude and experience with cash management and basic financial controls.
  • Flexible availability including weekends, evenings and public holidays; ability to work retail shift patterns.

Skills

Clienteling Visual merchandising Cash handling and reconciliation Inventory management Loss prevention procedures Team leadership and coaching KPI-driven sales performance Retail POS systems Microsoft Office (Excel, Outlook)

Experience

Preferred minimum of 2 years in retail sales with at least 1 year in a supervisory or lead role; experience within luxury or premium brands is highly desirable.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion or related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-focused retail culture rooted in craftsmanship, contemporary design and team development. Store environments are fast-paced and collaborative, with an emphasis on personalised service, visual standards and internal mobility within Tapestry's portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.