Coach Lead Supervisor

Location
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor in New York: lead store operations, coach teams and drive sales for the Coach retail store in New York.

Overview

Coach is a contemporary American luxury brand renowned for its leather goods, handbags and accessories, operating as part of the Tapestry group. The brand blends heritage craftsmanship with modern design and positions retail teams as the primary ambassadors of its product and service ethos.

Role & Responsibilities

  • Lead daily store operations and assist store management with opening/closing, scheduling and adherence to policies and procedures.
  • Drive sales performance through proactive coaching, performance management and execution of KPI-focused initiatives.
  • Deliver exemplary client experience by developing and implementing clienteling strategies, maintaining high standards of service and cultivating long-term relationships.
  • Coach, mentor and develop sales associates through on-the-floor training, product knowledge sessions and performance feedback.
  • Execute visual merchandising standards and ensure the sales floor and stockroom reflect brand presentation and inventory accuracy.
  • Support inventory control and loss-prevention processes, including reconciliation, stock counts and secure handling of merchandise.
  • Prepare and submit routine sales and operational reports; escalate trends and opportunities to store leadership.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury fashion or accessories.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Strong leadership and people development skills with experience coaching front-line staff.
  • Flexible availability including evenings, weekends and holidays as required by retail schedules.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship management Visual merchandising implementation Inventory management and loss prevention Cash handling and POS system operation Sales coaching and performance management KPI tracking and basic sales reporting Excellent interpersonal and communication skills Product knowledge of luxury leather goods

Experience

Typically requires a minimum of 2 years of retail experience with at least 1 year in a supervisory or lead role, ideally within a luxury or premium fashion brand.

Education

High school diploma or equivalent required; college degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric culture grounded in craftsmanship, modern design and retail excellence. Teams are expected to be collaborative, service-minded and committed to continuous development while representing a global luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.