Coach Lead Supervisor

Location
Seniority Supervisor
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Coach hiring Lead Supervisor I in New York, NY — lead retail operations, coach teams and deliver exemplary luxury client service.

Overview

Coach is an American luxury leather goods and accessories brand within Tapestry, Inc., known for contemporary craftsmanship and accessible luxury. As an employer, Coach emphasizes retail excellence, design-driven product development and career progression through in-store leadership and global corporate opportunities.

Role & Responsibilities

  • Lead and motivate the sales team to achieve daily and monthly sales targets while upholding luxury service standards.
  • Coach, mentor and deliver on-the-floor training to elevate clienteling, sales technique and product knowledge.
  • Oversee daily store operations including opening/closing procedures, cash handling and Point of Sale transactions.
  • Implement visual merchandising directives and ensure presentation standards are maintained to brand guidelines.
  • Manage inventory processes: stock replenishment, transfers, cycle counts and reconciliation to minimize shrink.
  • Drive customer retention through proactive client outreach, follow-up and personalised service.
  • Enforce loss-prevention measures, health & safety and corporate compliance policies.
  • Support the Store Manager with schedule planning, performance feedback and administrative tasks.

Qualifications

  • Proven ability to lead a retail sales team with strong interpersonal and coaching skills.
  • Exceptional client-facing skills and a polished, professional presentation consistent with a luxury brand.
  • Numerical aptitude for sales reporting, cash reconciliation and KPI analysis.
  • Availability to work a retail schedule including weekends, evenings and holidays.
  • Legal authorization to work in the United States.

Skills

Team leadership Clienteling Visual merchandising Sales coaching Inventory management Cash handling and POS operations Loss prevention KPI-driven performance management

Experience

Typically requires 2–4 years of retail experience with at least 1 year in a supervisory or team-lead role, preferably within premium or luxury fashion retail, demonstrating consistent achievement of sales targets and successful team development.

Education

High school diploma or equivalent; vocational retail or business diploma, or bachelor’s degree preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends contemporary American design with a focus on craftsmanship and customer experience. The retail culture rewards polished client service, collaborative team leadership and offers development pathways within Tapestry’s family of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.